FAQ and Troubleshooting

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18 articles in this collection
Written by Manny, David Hyde, and HappyOfficer

What is the State Sales Tax

Understanding the State Sales Tax Charge
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Written by David Hyde
Updated this week

Understanding your Billing Statement

Outlining our fair billing policy, how we charge,
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Written by David Hyde
Updated over a week ago

Converting Decimal Time in Excel to Hour and Minutes format

The csv exports from busybusy show time in decimal format. Learn how to quickly convert them to a friendly format.
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Written by David Hyde
Updated over a week ago

Employee's Time Not Syncing

Troubleshooting Tips for Employee's Times Not Syncing
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Written by Manny
Updated over a week ago

How Much Data Does busybusy Consume?

Here's How Much Data busybusy Uses and How To Check It
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Written by Manny
Updated over a week ago

How To Reset Passwords

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Written by Manny
Updated over a week ago

How Do I Download the busybusy App?

Available for iOS & Android
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Written by Manny
Updated over a week ago

How Do I Manage Lock Dates?

How to Edit a Time Entry When It's Locked
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Written by Manny
Updated over a week ago

What Counts as an Active User?

Learn What Makes an Active User (PRO Accounts)
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Written by Manny
Updated over a week ago

How Does Offline Mode Work?

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Written by Manny
Updated over a week ago

What is the busybusy Equipment App?

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Written by Manny
Updated over a week ago

What are Cost Codes?

Explains cost codes, how to use them, and why
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Written by David Hyde
Updated over a week ago

How Do I Log In to My Account?

Don't Know Your Username or Forgot Password?
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Written by HappyOfficer
Updated over a week ago

How Do I Add an Employee?

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Written by HappyOfficer
Updated over a week ago

How Do I Clock In and Out?

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Written by HappyOfficer
Updated over a week ago

What's the Clock In/Out At Feature?

Use this feature when you or a teammate forgets to clock in/out
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Written by Manny
Updated over a week ago