FAQ and Troubleshooting

Frequently Asked Questions for Employees & Managers

18 articles in this collection
Written by Manny and Christi Fabela

Employee FAQ

How and when will my boss be able to see my location?

Learn how busybusy tracks your location using the most up to date technology.

Written by Christi Fabela
Updated over a week ago

Will busybusy drain my device's battery?

Learn how busybusy respects your device's battery life!

Written by Christi Fabela
Updated over a week ago

How Much Data Does busybusy Consume?

Here's How Much Data busybusy Uses and How To Check It

Written by Manny
Updated over a week ago

How Do I Log In to My Account?

Don't Know Your Username or Forgot Password?

Written by Christi Fabela
Updated over a week ago

How Do I Download the busybusy App?

Available for iOS & Android

Written by Manny
Updated over a week ago

How Do I Clock In and Out?

Written by Christi Fabela
Updated over a week ago

How To Reset Passwords

Learn How to Reset Your Password and Another User's Password

Written by Manny
Updated over a week ago

How Does Offline Mode Work?

Written by Manny
Updated over a week ago

Management FAQ

How Do I Add an Employee?

Written by Christi Fabela
Updated over a week ago

What's the Clock In/Out At Feature?

Use this feature when you or a teammate forgets to clock in/out

Written by Manny
Updated over a week ago

What Counts as an Active User?

Learn What Makes an Active User (PRO Accounts)

Written by Manny
Updated over a week ago

How Do I Manage Lock Dates?

How to Edit a Time Entry When It's Locked

Written by Manny
Updated over a week ago

How to Convert Decimal Time in Excel to Hour and Minutes Format

The csv exports from busybusy show time in decimal format. Learn how to quickly convert them to a friendly format.

Written by Christi Fabela
Updated over a week ago

Understanding your Billing Statement

Outlining our fair billing policy, how we charge,

Written by Christi Fabela
Updated over a week ago

What is the State Sales Tax

Understanding the State Sales Tax Charge

Written by Christi Fabela
Updated over a week ago

Update Credit Card Information

- busybusy Web App

Written by Manny
Updated over a week ago

Troubleshooting

Hours Not Totaling On the Web

How to Troubleshoot Hours Not Totaling Correctly on the Web

Written by Manny
Updated over a week ago

Employee's Time Not Syncing

Troubleshooting Tips for Employee's Times Not Syncing

Written by Manny
Updated over a week ago