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FAQ and Troubleshooting
FAQ and Troubleshooting
Frequently Asked Questions for Employees & Managers
18 articles in this collection
Written by
Manny
and
Christi Fabela
Employee FAQ
How and when will my boss be able to see my location?
Learn how busybusy tracks your location using the most up to date technology.
Written by
Christi Fabela
Updated over a week ago
Will busybusy drain my device's battery?
Learn how busybusy respects your device's battery life!
Written by
Christi Fabela
Updated over a week ago
How Much Data Does busybusy Consume?
Here's How Much Data busybusy Uses and How To Check It
Written by
Manny
Updated over a week ago
How Do I Log In to My Account?
Don't Know Your Username or Forgot Password?
Written by
Christi Fabela
Updated over a week ago
How Do I Download the busybusy App?
Available for iOS & Android
Written by
Manny
Updated over a week ago
How Do I Clock In and Out?
Written by
Christi Fabela
Updated over a week ago
How To Reset Passwords
Learn How to Reset Your Password and Another User's Password
Written by
Manny
Updated over a week ago
How Does Offline Mode Work?
Written by
Manny
Updated over a week ago
Management FAQ
How Do I Add an Employee?
Written by
Christi Fabela
Updated over a week ago
What's the Clock In/Out At Feature?
Use this feature when you or a teammate forgets to clock in/out
Written by
Manny
Updated over a week ago
What Counts as an Active User?
Learn What Makes an Active User (PRO Accounts)
Written by
Manny
Updated over a week ago
How Do I Manage Lock Dates?
How to Edit a Time Entry When It's Locked
Written by
Manny
Updated over a week ago
How to Convert Decimal Time in Excel to Hour and Minutes Format
The csv exports from busybusy show time in decimal format. Learn how to quickly convert them to a friendly format.
Written by
Christi Fabela
Updated over a week ago
Understanding your Billing Statement
Outlining our fair billing policy, how we charge,
Written by
Christi Fabela
Updated over a week ago
What is the State Sales Tax
Understanding the State Sales Tax Charge
Written by
Christi Fabela
Updated over a week ago
Update Credit Card Information
- busybusy Web App
Written by
Manny
Updated over a week ago
Troubleshooting
Hours Not Totaling On the Web
How to Troubleshoot Hours Not Totaling Correctly on the Web
Written by
Manny
Updated over a week ago
Employee's Time Not Syncing
Troubleshooting Tips for Employee's Times Not Syncing
Written by
Manny
Updated over a week ago