Business grows and contracts. We understand that, which is why we have our unique billing assessment; this is outlined in our Fair Billing Policy. We have two types of plans, month to month and pre-paid. While the pay plans are different, the charges are assessed the same. As we use a third party to send our notices out, we don't control everything and it may be confusing. Hopefully this article will help. 

Month to Month - This is where you pay in arrears for usage in the past billing cycle. We only charge for active users (anyone who logged into the app). See the example statement below. This example account had 4 users from 11/19/2018 to 12/19/2018.

Pre-Paid Plans - Remember pre-paid cell phone plans? You could pre-pay for minutes and then each month your minutes would decrease based on your minutes you used. The idea is the same with our billing. Our statements are the same only that there will be credit balance on the account That credit balance will be reduced with usage in the billing cycle. Finally, the card on file is only charged when there is insufficient credit to cover the usage in the period.  

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